Cancellations and refunds

This Return / Refund Policy explains when orders, event registrations, and resell marketplace transactions on UNIQUESAVIOR, operated by Unique Sunday Enterprise, are eligible for cancellation or refund.

This is a draft operational Return / Refund Policy prepared for implementation purposes. It should be reviewed by qualified legal counsel before production launch.

Products sold on UNIQUESAVIOR are limited-edition or collectible items, and each qualifying purchase is issued a digital ownership certificate recorded on the platform. Because certificates represent verified, non-duplicable ownership of a specific unit, orders are generally non-refundable once a certificate has been issued to your account.

Please review product listings, pricing, and certificate terms carefully before completing your purchase, as change-of-mind cancellations after certificate issuance cannot normally be accommodated.

Notwithstanding the general rule above, a refund or replacement will be provided in the following circumstances: (a) a failed or duplicate payment was charged to you due to a payment gateway or system error; (b) the physical item was not delivered, was lost in transit, or arrived materially different from its listing; (c) an event was cancelled by the organizer; or (d) your order was cancelled by us before fulfilment, including due to stock errors or suspected fraud.

Refund requests outside these categories will be assessed on a case-by-case basis at our discretion.

If you registered for a beach cleanup or other event that carries a registration fee and the event is cancelled or rescheduled by the organizer, you are entitled to a full refund of the registration fee or, where offered, transfer to an alternative date.

Voluntary cancellations by a registrant before the event date may be eligible for a partial or full refund depending on the notice period, as stated on the specific event's registration page at the time of sign-up.

Resell marketplace purchases (where a buyer acquires a certificate from an existing holder, fulfilled from reserve stock) are subject to the same non-refundable rule once the certificate transfer is completed and confirmed, except where the failed-payment, non-delivery, or platform-cancellation circumstances described in Section 3 apply.

Sellers listing a certificate for resale should note that once a resale transaction is confirmed and fulfilled, the ownership transfer is final and cannot be reversed except through the exceptions above.

To request a refund, contact our support team with your order number, event registration reference, or resell transaction reference, along with a description of the issue, within 7 days of the order, delivery date, or event date, whichever is applicable.

We will acknowledge your request within 3 business days and aim to complete our assessment and, where approved, process the refund within 14 business days of approval.

Approved refunds are returned to the original payment method used at checkout, processed through Stripe or Fiuu depending on how the original payment was made. Refunds to cards, Touch 'n Go eWallet, DuitNow QR, or FPX-linked bank accounts follow the settlement timelines of the respective payment method and gateway, which may take a number of additional business days to reflect in your account or statement.

Where a refund cannot be returned to the original payment method (for example, if it has expired or been closed), we will work with you to arrange an alternative refund method.